Paperclip Necklace

We ship with Australia Post, with all packages including tracking and a signature on arrival for safety reasons.

WITHIN AUSTRALIA

STANDARD SHIPPING: FREE for orders over $50. $5.95 for orders under $50. Timeframe: 2 - 5 business days.
EXPRESS SHIPPING: FREE for orders over $250. $7.95 for orders under $50. Timeframe: 1 - 3 business days.

You can check the delivery timeframe for your postcode via the Australia Post website here.

TO NEW ZEALAND

EXPRESS SHIPPING: FREE for orders over $200 AUD. $13.95 AUD for orders under $200 AUD. Timeframe: 2 - 5 business days.

REST OF THE WORLD

STANDARD SHIPPING: $19.95 AUD flat rate. Timeframe: 5 - 9 business days, depending on location. To check the delivery timeframe for your country, visit the Australia Post website here.

PARCELS NOT COLLECTED

If you are not home to collect your parcel, it will be taken to your local post office/collection point. If you do not collect your parcel within the specified timeframe, it will be returned to us. The order can be re-sent again at the standard shipping fee cost.

INTERNATIONAL CUSTOMERS

Please be aware that you may be responsible for payment of the following costs when your order is sent outside of Australia.

Duties and taxes
All of our international orders are sent delivery duty unpaid (DDU). Please be aware that you may be responsible for the payment of delivery duties and sales taxes. We are unable to estimate these costs as they are determined by the receiving country and the amount will vary based on the total value of each order. 

Currency conversion fees  
A currency conversion fee may be charged by your payment service provider. Please contact your payment service provider to be informed of their currency conversion fees.

PAYMENT

We accept the following forms of payment -

• Paypal
• Credit card
• Afterpay (Australian customers only)
• Klarna (Australian customers only)

30 DAY, HASSLE FREE RETURNS

CHANGE OF MIND

We offer a 30 day returns policy on full priced items for change of mind (refund or exchange). The items must be –

• In saleable condition, with all original packaging
• The items have not been worn, damaged or altered
• The items are returned within 30 days from purchase
• Purchased through our online store

PLEASE NOTE: We do not refund sale items though they can be returned for an exchange or store credit.

Due to health reasons we cannot refund or exchange earrings.

If you wish to return or exchange an item, please email  customerservice@lindatahija.com and quote your order details and we will issue you with a return ID number. We do not refund original shipping costs, and return shipping is at your expense.

We recommend a traceable method of return shipping, as we cannot provide a refund until items have been received and inspected.

Returns and exchanges will be given to products purchased at the LINDA TAHIJA Online Boutique. Exchanges cannot be given to items purchased from LINDA TAHIJA stockists. Please contact the original store where you purchased your item and enquire about their return/exchange policy.

FAULTY ITEMS 
Before your goods are shipped to you they are thoroughly inspected to ensure they live up to our quality standards.

In the event that your Linda Tahija jewellery is faulty, please email customerservice@lindatahija.com to arrange for a return ID number. You will need to provide your order number if purchase through our online store, or proof of purchase. Please also email through photos of the issue to speed up the process. If the issue is deemed to be a manufacturing fault and the item is within our 2 year warranty period, we will email you through a return postage paid label for you to send the item back to us. We will replace or repair your item, or offer a refund.